Return Policy
1. Order Cancellation
Unpaid orders can be canceled directly at any time.
Paid orders may be canceled within 48 hours of payment for a full refund.
Once processed or shipped, orders can no longer be canceled.
To cancel, contact us at: service@clothjydb.com
2. Return & Exchange Policy
We offer a 30-day return & exchange policy starting from the delivery date.
To be eligible for return:
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The women's clothing must be unused, undamaged, and in original condition (no stains, no washes, no altered hems)
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It must be in its original packaging with all tags attached
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The request must be submitted within 30 days of delivery
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Proof of purchase is required
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Returns without prior approval will not be accepted
3. How to Request a Return
Email service@clothjydb.com with:
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Order number
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Item(s) to return
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Reason for return
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Clear photos or videos (if defective or damaged)
Once approved, we will provide the return address.
Return the item within 7 days and share the tracking number.
4. Return Shipping Costs
Customerβs responsibility: Returns due to personal reasons (change of mind, wrong size, wrong style choice).
Our responsibility: Returns due to defects, damage, or wrong items sent. We will cover all return shipping and offer a replacement or full refund.
5. Refund Process
Once the returned item is received and inspected:
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Refunds will be processed to the original payment method within 5 business days
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A confirmation email will be sent
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Processing time varies by bank or payment provider
Partial refunds may apply if the item is damaged by misuse, missing original tags, or original packaging.
6. Late or Missing Refunds
If you havenβt received your refund:
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Check your payment account
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Contact your bank or card provider
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If still unresolved, email service@clothjydb.com
7. Contact Us
For return, refund, or order inquiries:
Email: service@clothjydb.com
Phone: +(852) 268-26-268
Return Address: Unit B1, 8/F, Block B, Tongli Industrial Centre, 19 Lam Hing Street, Kowloon Bay, Kowloon, Hong Kong